{"id":3304,"date":"2026-06-30T15:36:57","date_gmt":"2026-06-30T13:36:57","guid":{"rendered":"https:\/\/web-preprod.retelit.it\/informazioni\/qualita-e-carta-dei-servizi-retelit-x\/"},"modified":"2026-07-21T16:33:25","modified_gmt":"2026-07-21T14:33:25","slug":"qualita-e-carta-dei-servizi-retelit-x","status":"publish","type":"page","link":"https:\/\/retelit.it\/it\/informazioni\/qualita-e-carta-dei-servizi-retelit-x\/","title":{"rendered":"Qualit\u00e0 e carta dei servizi Retelit-X"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3304\" class=\"elementor elementor-3304 elementor-bc-flex-widget\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6899508 e-con-full e-flex e-con e-parent\" data-id=\"6899508\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9e5fafb elementor-widget elementor-widget-html\" data-id=\"9e5fafb\" 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.elementor-tab-content img{max-width:100%;height:auto}.rds-doc-text{font-family:\"Montserrat\",sans-serif;color:#4e5866;font-size:16px;line-height:1.65}.rds-doc-text a{color:#043f75}.rds-grey-band{background-color:#EEEEEE}.rds-office-card{position:relative;background:#fff;border-radius:6px;box-shadow:0 2px 16px rgba(4,63,117,.08);padding:30px 36px 34px;max-width:560px;margin:8px auto 30px;font-family:\"Montserrat\",sans-serif}.rds-office-card::after{content:\"\";position:absolute;left:3%;bottom:-8px;width:94%;height:16px;background:#043f75;transform:skewX(-10deg)}.rds-office-card .elementor-widget-text-editor{color:#4e5866;font-size:16px;line-height:1.8}.rds-office-card a{color:#043f75;text-decoration:none}.rds-doc-map img{max-width:680px;width:100%;height:auto;margin:0 auto;display:block}<\/style>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4de9b13 rds-hero-page e-flex e-con-boxed e-con e-parent\" data-id=\"4de9b13\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-978acf1 e-flex e-con-boxed e-con e-child\" data-id=\"978acf1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-45b6cee rds-hero-title elementor-widget elementor-widget-heading\" data-id=\"45b6cee\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Qualit\u00e0 e carta dei servizi Retelit-X<\/div>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4a37803 e-con-full e-flex e-con e-child\" data-id=\"4a37803\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8e8227f rds-hero-breadcrumbs elementor-widget elementor-widget-shortcode\" data-id=\"8e8227f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><span><span><a href=\"https:\/\/www.retelit.it\/it\/\">Home<\/a><\/span><\/span><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f3f3c31 e-con-full e-flex e-con e-parent\" data-id=\"f3f3c31\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-1e9054a e-con-boxed e-flex e-con e-parent\" data-id=\"1e9054a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-df8bf5c rds-tt elementor-widget elementor-widget-heading\" data-id=\"df8bf5c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">La Carta dei Servizi di Retelit-X<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5089982 rds-doc-text elementor-widget elementor-widget-text-editor\" data-id=\"5089982\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>La Carta dei Servizi di Retelit-X \u00e8 redatta in conformit\u00e0 ai principi previsti dalla \u201cDirettiva generale in materia di qualit\u00e0 e carte dei servizi di telecomunicazioni ai sensi dell\u2019articolo 1, comma 6, lettera b), numero 2, della legge 31 luglio 1997, n. 249\u201d, adottata con la delibera n. 179\/03\/CSP del 24 luglio 2003 (di seguito \u201cDirettiva\u201d) e dal \u201cRegolamento in materia di qualit\u00e0 e carte dei servizi di comunicazioni da postazione fissa\u201d approvato con Delibera AGCOM 156\/23\/CONS.<\/p>\n\n<p>La Carta testimonia il nostro costante impegno ad operare in modo da conseguire un continuo miglioramento dei nostri standard di qualit\u00e0 in relazione alle esigenze ed alle aspettative dei nostri clienti ed a semplificare, potenziare e rendere pi\u00f9 trasparente il nostro rapporto con loro.<\/p>\n\n<p>La Carta definisce gli standard del servizio quali la professionalit\u00e0, la correttezza e la tempestivit\u00e0 e sottolinea che l\u2019erogazione dei servizi da parte di Retelit-X avviene nel rispetto dei principi di eguaglianza ed imparzialit\u00e0 di trattamento, nella garanzia di continuit\u00e0, nel perseguimento di obiettivi di efficienza ed efficacia.<\/p>\n\n<p>La Carta fornisce inoltre indicazioni su come inoltrare a Retelit-X segnalazioni, suggerimenti, richieste di chiarimenti e reclami.<\/p><a class=\"cl-btn btn btn-link\" href=\"https:\/\/retelit.it\/wp-content\/uploads\/Carta_dei_Servizi_Retelit-X.pdf\" target=\"_blank\" rel=\"noopener\"> Scarica la Carta dei Servizi di Retelit-X.<\/a>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aaa4e78 rds-tt rds-subtitle elementor-widget elementor-widget-heading\" data-id=\"aaa4e78\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Anno 2026<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fa38be6 rds-doc-accordion elementor-widget elementor-widget-toggle\" data-id=\"fa38be6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-2621\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-2621\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Obiettivi di qualit\u00e0 dei servizi di telefonia vocale fissa<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2621\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-2621\"><ul class=\"cl-media-list\"><li><a class=\"cl-media-link\" href=\"https:\/\/retelit.it\/wp-content\/uploads\/Fonia_Modello-elettronico-rendicontazione-qualita-rete-fissa_obiettivi-2026.pdf\" target=\"_blank\" rel=\"noopener\"> Fonia Modello elettronico rendicontazione qualita rete fissa obiettivi 2026<\/a> <\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-2622\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-2622\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Obiettivi di qualit\u00e0 dei servizi internet da postazione fissa<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2622\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-2622\"><ul class=\"cl-media-list\"><li><a class=\"cl-media-link\" href=\"https:\/\/retelit.it\/wp-content\/uploads\/Internet_Modello-elettronico-rendicontazione-qualita-rete-fissa_obiettivi-2026.pdf\" target=\"_blank\" rel=\"noopener\"> Internet Modello elettronico rendicontazione qualita rete fissa obiettivi 2026<\/a> <\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-2623\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-2623\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Obiettivi di qualit\u00e0 del servizio di assistenza clienti<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2623\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-2623\"><ul class=\"cl-media-list\"><li><a class=\"cl-media-link\" href=\"https:\/\/retelit.it\/wp-content\/uploads\/Call-center_delibera-255_24_CONS_obiettivi-2026.pdf\" target=\"_blank\" rel=\"noopener\"> Call center delibera 255 24 CONS obiettivi 2026<\/a> <\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"","protected":false},"author":4,"featured_media":0,"parent":3284,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_yoast_wpseo_focuskw":"carta dei servizi retelit x","_yoast_wpseo_title":"Carta dei Servizi Retelit X | Retelit","_yoast_wpseo_metadesc":"La Carta dei Servizi di Retelit X: standard di qualit\u00e0, impegni e diritti dei clienti dei servizi Retelit X. 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