Vertical sectors
At the service of the digital transformation of the Public Administration
Secure and resilient connectivity, cloud services under Italian jurisdiction, managed cybersecurity and Italian data centres to support Central (PAC) and Local (PAL) Public Administrations on their journeys of digital transformation, data sovereignty and regulatory compliance.
The Public Administration plays a decisive role in the evolution of the country.
The development of new skills and the spread of a digital culture are central themes for Central Public Administrations (PAC) and for Local Public Administrations (PAL) — Regions, Provinces, Metropolitan Cities and Municipalities. The adoption of new technologies and the support of partners experienced in digital transformation are conditions for delivering innovative services for institutions and citizens.
To accelerate the country’s digital transformation, administrations work on two fronts at the same time: strengthening the digital skills of their staff and developing new citizen services founded on secure and resilient connectivity, qualified cloud services and advanced cyber security.
For over 25 years Retelit has supported PAC and PAL in their journeys of strategic planning, migration and management of digital infrastructure.
We provide a single Italian infrastructure foundation — fibre network, 38 data centres in Italy, private cloud and managed cybersecurity — consistent with the Strategia Cloud Italia, the ACN qualification scheme and the Three-Year Plan for IT in the Public Administration.
25+ years
At the service of the Italian Public Administration — PAC and PAL
99.9%
Availability SLA on dedicated fibre connectivity
38
AgID-qualified data centres in Italy
Requirements
The requirements of the Italian Public Administration.
Three operational fronts make up the digital agenda of Central and Local Public Administrations today: secure and resilient connectivity towards offices and local branches, qualified cloud services under Italian jurisdiction, and managed cyber security aligned with NIS2. The Cloud Transformation Observatory of the Politecnico di Milano and the National Cybersecurity Agency have confirmed how these are now operating conditions for citizen services.
Secure and resilient connectivity towards offices, local branches and data centres
Digital registries, digital identity, payments, citizen portals and the communication channels of administrations all operate on a multi-site network that connects the central offices and local branches of Ministries, Agencies, Regions, Provinces, Metropolitan Cities and Municipalities with their data centres. What is needed is dedicated fibre, SD-WAN with traffic segmentation, redundant paths, rapid activations and backup lines, so that a local failure does not become an interruption of the public service.
Reliable, high-performance networks
Qualified cloud services and data sovereignty for the PA
The Strategia Cloud Italia and the Three-Year Plan for IT in the Public Administration steer the data and critical applications of Public Administrations towards AgID/ACN-qualified infrastructure under Italian jurisdiction. For PAC and PAL this means choosing scalable environments with AgID-qualified data centres in Italy, traceable access control, multi-tenant segregation and managed backups, aligned with the data classification and the responsibility model defined by national regulation.
Scalable, secure solutions
Advanced cyber security and NIS2 compliance for administrations
The National Cybersecurity Agency has recorded a trend of continuous growth in cyber events and incidents on the Italian perimeter, with the Public Administration in the crosshairs of recurring ransomware, phishing and DDoS campaigns. The NIS2 directive includes Public Administrations regardless of size and requires baseline measures on risk management, access control, incident notification and supply chain. What is needed is 24/7 supervision, managed detection and response, recurring vulnerability assessments and documented governance.
Advanced protection from threats
25+ years of experience
Strategic planning and tailored plans for administrations.
We support Central and Local Public Administrations throughout the entire cycle: analysis of needs and strategic planning of the digital transition, a tailored plan consistent with the Three-Year Plan and with the ACN qualification scheme, execution with a dedicated team and ongoing regulatory compliance. A single Italian technical and contractual point of contact, with 38 AgID-qualified data centres across the national territory.
Solutions
Retelit's solutions for the Public Administration.
Six assets supporting the digital transformation of PAC and PAL: multi-site fibre and SD-WAN connectivity for offices and local branches · private and hybrid cloud services under Italian jurisdiction · 38 AgID-qualified data centres in Italy for the colocation of mission-critical systems · managed cyber security compliant with the NIS2 baseline specifications · omnichannel Contact Center for citizen service desks · Smart City for Municipalities and Metropolitan Cities. A dedicated team supports Central and Local Public Administrations from strategic planning to operations, with a single proprietary infrastructure entirely within Italian territory.
Connectivity · Dedicated fibre · SD-WAN · IP-VPN
Proprietary fibre optic backbone over 47,000 km in Italy, integrated with SD-WAN, IP-VPN and MPLS, to connect central offices, local branches, citizen desks and the data centres of administrations. Dedicated bandwidth with a 99.9% SLA, traffic segmentation, redundant paths, rapid activation on new sites and backup lines, so that a local failure does not translate into an interruption of the citizen service.
Cloud Services · Private and hybrid cloud · Backup & DR
Private and hybrid cloud platforms hosted in Retelit’s AgID-qualified Italian data centres. Compute, storage and networking resources managed with enterprise SLAs, managed backup and disaster recovery with measurable recovery times, and direct connection to the main public clouds for multicloud architectures. A foundation consistent with the Strategia Cloud Italia and with the ACN qualification scheme for PA services.
Data Center · Housing & Colocation · Avalon Campus
Housing and colocation spaces in 38 Retelit data centres entirely within Italian territory, carrier-neutral and interconnected in the Avalon campus. Redundant power and cooling, traceable access control, physical security and a certified perimeter to host the mission-critical systems of administrations and ICT in-house companies, with a choice of the delivery region and of continuity requirements consistent with the Three-Year Plan.
Cyber Security · MDR · NIS2 · Vulnerability Assessment
Managed cyber security services for administrations, from 24/7 detection and response with an Italian SOC to the protection of endpoints, network, e-mail and perimeter. On the governance front, recurring vulnerability assessments, compliance support and staff training. A posture consistent with the ACN baseline specifications for NIS entities, with documented processes for risk management and incident notification.
Contact Center · URP and desks · Dedicated numbering
An omnichannel platform to manage contacts between the Public Administration and citizens across voice, e-mail and chat: intelligent queues, routing by territorial area, integration with management systems and reporting with measurable SLAs. Designed for public relations offices (URP), telephone desks and helpdesks of public bodies, with guaranteed voice quality and service continuity even during traffic peaks.
Smart City · IoT · Municipalities and Metropolitan Cities
A software and IoT platform for monitoring municipal resources — lighting, mobility, air quality, waste, energy consumption of public buildings. A centralised dashboard collects data from sensors across the territory and makes it available to the technical offices of Municipalities and Metropolitan Cities, to optimise citizen services and reduce operating costs.
Regulatory compliance
Certifications and regulatory compliance for the Public Administration
We operate within a certified perimeter subject to periodic independent verification. Our quality processes, data centres, cloud services and managed cyber security services are aligned with the main Italian regulatory references for the Public Administration, from the AgID guidelines to the ACN baseline specifications for NIS2, up to the international standards for information security and business continuity.
ISO 9001
Quality management system for the services delivered to the Public Administration.
ISO/IEC 27001
Information security management system applied to infrastructure and managed services.
AgID
Guidelines and Three-Year Plan for IT in the Public Administration.
ACN scheme
Qualification scheme for cloud services for the Public Administration promoted by the National Cybersecurity Agency.
NIS2
European directive on the security of networks and information systems (Legislative Decree 138/2024) extended to Public Administrations.
GDPR
Protection and traceability of the personal data processed on behalf of administrations.
Case Studies
Our clients’ case histories.
Let's talk
Let's talk about your next Public Administration project.
Secure and resilient connectivity, cloud services under Italian jurisdiction, managed NIS2-compliant cyber security and Italian data centres for Central and Local Public Administrations.
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